Politicas

Sales Policies and Guarantees

Sales Policies

  • We commit to making deliveries within the stipulated times in the Payments and Shipping section for all products available for express delivery.
  • If the customer requests a special type of model that includes detailed characteristics such as expandable dial colors, etc., it will be considered unavailable for express delivery.
  • If the customer does not specify special characteristics about the model, such as dial colors, gold tones, leather, steel, or rubber expandables, and other variations in the models, the requested model will be sent with the available characteristics.
  • If we encounter any problem with the delivery of a shipment, the customer will be informed of the issue, the estimated delivery time, and the plans to compensate for the inconveniences of the shipment delay.
  • The plans to compensate our customers include discounts, model exchanges, and free shipping, as applicable.

    • Warranty Policies

  • For the warranty of your items to take effect, it is essential to register it as soon as the shipment is received. You only have 48 hours after the delivery moment to activate your warranty; otherwise, you will not be able to claim the benefits related to it.
  • All products are guaranteed according to their characteristics for the period and in the parts outlined in their description. However, this does not apply to sensitive materials (rubber/leather/ceramic) or sensitive parts such as crowns, stones, hands, screws, bezels, ornaments, etc., where the usage plays a significant role. For no reason will battered, scratched, disassembled items, or those showing signs of having been submerged (unless their warranty indicates otherwise) be accepted for exchange or any other activities that do not correspond to their normal use.
  • If the item arrives at its destination damaged or broken due to mishandling by the courier, it must be reported within 24 hours and returned with all its parts; otherwise, the return will not be possible.
  • For total satisfaction warranty, you have the right to return the item, provided it is returned in the exact conditions in which it was received, without signs of use. This warranty only applies if requested within the first 24 hours of receiving the shipment.

    • Instructions to Validate Your Warranty
  • To validate your warranty, you must send us an email describing the issue for which you are requesting to enforce your warranty.
  • If all requirements to validate your warranty are met, we will send you an email with the destination address to which you must send the merchandise.
  • Once the return is received, an inspection of the product will be conducted.
  • If the inspection meets the warranty conditions, we will proceed with the repair or generate a credit for the amount of your original deposit that will be available for making a new order on the site.
  • The shipping to our office will be covered by the buyer, and the return shipping will be covered by us.