Here’s the translation of the provided text into English:
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Processing Order
We need 1-2 business days to process your order to ensure that the watches are working before shipping.
Delivery Time
The delivery time for European countries will be around 15 days. (The arrival time of the package depends on the transportation situation of the logistics company).
Note: for all European countries, to safely pass through customs, our package will first be delivered to Germany, so it cannot be tracked online for about 8-12 days before arriving in Germany, and it can only be tracked after it arrives in Germany for transshipment.
For countries like the USA, Australia, and most South American countries, it will take 10 days.
Tracking
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for various Express information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/en.html for DHL information.
Online tracking can follow your package at different stages. If you cannot track it, please try again one or two days later, or ask for assistance from our customer service.
Return Policy
Within 14 days (from the day the goods are signed for/received), if you request to return the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, unwrapped, damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will deduct 20 EUR from the shipping and delivery cost for the time it was sent to you and then issue a refund.
Please note that after 14 days we may not issue a refund, but an exchange may be acceptable.
Be aware that refunds do not apply to watches that have suffered physical damage caused by customs. If this is the case, an exchange will be advisable.
Exchanges
Within 14 days (from the day the goods are signed for/received), if you find that the products you purchased do not satisfy you, you can return them and replace them under the following conditions:
Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, unwrapped, damaged, scratched, or tampered with. All returns are at the customer’s expense.
When we receive the returned products intact, we will replace them with new ones and send them back to you.
As there are shipping costs involved, please understand that we will have to charge you a fee of 20 EUR as shipping and handling before we send you the replacement item.
Exchanges will be subject to adjustment for price differences (if any).
Please note that if you wish to replace the item after the 14 guaranteed days, we suggest that you contact us directly to proceed with processing.
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